- RST

Drive business efficiency with VOCOVO team communications!

Key Features:

Unlimited wireless coverage	Modular & scalable	Rapid return on investment
Drives business efficiency	Instant team communication	Encourages team work
Integration with telephony	Robust Devices

VOCOVO – the in-store communications system that drives efficiency, increased sales & an unbeatable customer experience!

VOCOVO is a team communication solution that, at its heart, enables store colleagues to communicate instantly to resolve customer and staff queries.

Press a button, speak and your whole team can listen, talk and help!

The system adopts efficient, lightweight yet robust headsets and takes team communication to a whole new level of sophistication.

A VOCOVO solution goes beyond headsets with everyone on site connected wirelessly through VOCOVO communication devices such as Handsets, Checkout KeyPads and Customer CallPoints, with coverage in every corner of the workplace. VOCOVO device options such as handsets, smartphones and tablets also enable communications to extend cross-enterprise and beyond to offsite warehousing, head office and even sites across the globe.

This means fewer devices yet more modes of communication, including real-time event messaging, telephony, emails and even geo-fencing alerts.

Telephony

VOCOVO fully integrates with telephony so that retailers never miss another customer call to their stores. Incoming calls are answered using headsets or other VOCOVO devices.

Modular & Scalable

VOCOVO is a modular and completely scalable solution designed around a retailer’s individual requirements. Experience shows us that retailers and wholesalers of every shape and size can enjoy the quantifiable benefits of VOCOVO.

Never miss another customer call to your store: VOCOVO integrates seamlessly with your existing telephony!

Using VOCOVO headsets, colleagues answer customer calls on the shop floor with VOCOVO telephony integration.

Incoming calls can be directed through an auto-attendant or IVR (interactive voice response) to an individual or conferenced group in your store. Calls are answered with easy-to-use functions on the VOCOVO headset, put on hold while more information is gathered or transferred to a different department or individual. In addition, by dialling the VOCOVO device extension number, off site colleagues can speak instantly to team members from anywhere in the world.

Always deliver unbeatable customer experience

With the outgoing call feature, team members can call a set of phone numbers directly from their VOCOVO headset or handset.

For example,

Staff on the shop floor can call a ‘Help desk’ for more information while they are with a customer.
Team members can instantly contact head office, offsite warehousing or a regional distribution center for support and information.

Reduce the number of communication devices

No need to carry multiple devices such as heavy walkie-talkies and phones. With VOCOVO telephony integration, just one communication device has all the functionality you need.

Key Features:

Integrate with any telephone system

Accept incoming calls onto

VOCOVO headsets

Make outgoing calls from VOCOVO headsets

Reduce the number of devices

carried by colleagues

Instantly contact an individual, group

or support team

Easy to use call handling functionality

Optional headset call handling features

Tutorials built into headset function

With competition from every quarter and margins squeezed it’s more important than ever to keep manufacturing, and warehousing sites running smoothly.

VOCOVO is a team communication solution that, at its heart, enables team members across the plant to communicate instantly to resolve production queries and pass information.

Press a button, speak and your whole team can listen, talk and help!

The system adopts efficient, lightweight yet robust headsets and takes team communication to a whole new level of sophistication.

A VOCOVO solution can go way beyond headsets with everyone on site connected wirelessly through VOCOVO devices such as Headsets, Handsets, and CallPoints with coverage in every corner of the workplace. VOCOVO device options such as handsets, smartphones and tablets also enable communications to extend cross-enterprise and beyond to offsite warehousing, head office and even sites across the globe.

This means fewer devices yet more modes of communication, including real-time event handling, telephony, emails and even geo-fencing alerts.

KEY FEATURES:

Unlimited wireless coverage